Return & Refund Policy

Last Updated: October 24, 2026

Hyrvane offers a 30-calendar-day window after delivery for eligible change-of-mind return requests, including footwear that does not fit as expected.

For help, email service@hyrvane.com before sending your shoes back.

1. Checking Fit and Return Condition

Please try footwear indoors on a clean surface. This allows you to assess the fit without unnecessarily marking the soles.

For an ordinary change-of-mind return, shoes should:

• Be unworn outdoors and free from customer-caused damage.

• Have no avoidable sole scuffing, stains, or odors.

• Include the original shoe box, accessories, and tags where reasonably available.

Reasonable indoor fitting does not prevent an eligible return. Please protect the shoe box with suitable outer packaging when posting a return.

These conditions do not exclude remedies for defective, damaged, or incorrectly supplied footwear.

2. Damaged Shoes, Defects, and Incorrect Orders

If your footwear arrives damaged, has a defect, or differs from your order, contact us as soon as possible, preferably within 7 calendar days after delivery.

Provide your order number, the style and size received, an explanation of the issue, and photographs where reasonably available. We will consider another reasonable way to assess a problem if photographs are unsuitable.

Depending on the issue, we will arrange an appropriate remedy, which may include replacement, repair, or refund.

Seven days is a recommended reporting period. It does not replace the 30-day ordinary return window or limit mandatory consumer rights.

3. Requesting a Return

Email service@hyrvane.com within the applicable return period and include:

• Your order number and checkout email address.

• The footwear style and size.

• The reason for your request.

• Relevant supporting information.

We will review the request and provide the appropriate return address and instructions. Contact us before posting a parcel to ensure it reaches the correct facility.

4. Shipping Costs

Customers pay return shipping for a change of mind, an unsuitable fit, or a size or style selected incorrectly by the customer.

Hyrvane covers necessary reasonable return shipping for confirmed defects, transit damage, incorrect items, or another error attributable to us. We will explain the arrangement before the shoes are returned.

Original delivery charges are generally not refunded for change-of-mind returns unless required by law. Applicable delivery charges will be refunded where appropriate for our error, a verified defect, or a legal obligation.

Eligible returns are not subject to a restocking fee.

5. Refund Decisions and Timing

Where a return is required, we inspect the returned footwear and notify you of the refund decision.

Approved refunds are initiated within 5–10 business days after approval, normally to the original payment method. If no return is required, the period begins when we approve the refund.

Your bank or payment provider may require additional time to post the funds. We will provide refund confirmation. Any earlier mandatory legal deadline takes precedence.

6. Exchanges and Order Cancellation

Exchanges depend on stock. Contact us if you need a different size or color; an eligible return may be arranged if a replacement is unavailable.

Request cancellation or changes promptly, preferably within 48 hours of ordering. Acceptance depends on fulfillment status and cannot be guaranteed after processing or dispatch begins. An accepted cancellation is refunded through the process above.

7. Business Information

Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC
Email: service@hyrvane.com
Customer Service: +1 7193017781

Registered Address:
1240 Popes Valley Dr
Colorado Springs, CO 80919
United States

Website: https://hyrvane.com

Use the return destination provided by customer service. This policy does not exclude rights that cannot lawfully be waived.