Footwear FAQ & Customer Support

Last Updated: October 24, 2026

These answers cover common questions about choosing footwear, delivery, fit, returns, and refunds at Hyrvane.

Sizing and Product Information

How should I choose my size?

Measure your feet and compare the results with the size information for the specific style. Check the measurement units and any stated fit guidance, since sizing can differ between designs.

If you are uncertain, email service@hyrvane.com before ordering.

Can I check the fit after delivery?

Yes. Try the shoes indoors on a clean surface and retain the box and accessories. Avoid outdoor wear until you decide to keep them.

Where can I check the heel height, material, or fastening?

Review the individual product description. Ask our team about any unclear specification rather than assuming it is the same across all styles.

Payment and Order Changes

Which payment methods can I use?

The methods available for your order appear at checkout. Review the currency, discount, delivery charges, and final total before paying.

Can I cancel or change my order?

Contact us promptly, preferably within 48 hours of purchase. Changes depend on fulfillment status and cannot be guaranteed once processing or dispatch has begun.

Can I correct my delivery address?

Email us with the order number and corrected details immediately. We can only update the address if the order’s status permits.

Delivery

How long will my order take?

Processing generally takes 1–3 business days. Standard shipping is estimated at 7–14 business days after dispatch.

The estimated total is approximately 8–17 business days, excluding weekends and public holidays. Customs checks and transport disruptions may extend these estimates.

How much is shipping?

Available delivery services and their charges are shown at checkout. Import taxes or duties may apply separately unless checkout states that they are included or prepaid.

How do I track the parcel?

We send a dispatch email with available tracking details. Check spam or promotional folders if you cannot find it. Carrier updates may take time to appear or refresh.

What if the parcel is late or marked delivered but missing?

Check the tracking record, delivery location, household members, and carrier notices. Contact us with your order number if you still cannot locate it. We will investigate and arrange an appropriate resolution where warranted.

Returns and After-Sales Help

Can I return shoes that do not fit?

You may request an eligible change-of-mind return within 30 calendar days after delivery. Shoes should be unworn outdoors, free from customer-caused damage, and include the original box and supplied components where reasonably available.

Who covers return shipping?

Customers pay for ordinary change-of-mind or fit-related returns. Hyrvane covers necessary reasonable return shipping for confirmed defects, transit damage, incorrect items, or another error attributable to us.

What should I do about damaged or incorrect footwear?

Contact us promptly, preferably within 7 calendar days, with your order details and photographs where reasonably available. This recommended reporting period does not limit mandatory rights.

When will a refund be issued?

Approved refunds are initiated within 5–10 business days after approval, normally to the original payment method. If return shipment is required, approval follows receipt and inspection. Your payment provider may require additional posting time.

Contact Details

Email: service@hyrvane.com
Phone: +1 7193017781
Support Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Eastern Time
Response Target: Within 1–2 business days

Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC

Registered Address:
1240 Popes Valley Dr
Colorado Springs, CO 80919
United States

Website: https://hyrvane.com

Please read our Shipping & Delivery and Return & Refund Policy pages for the complete conditions.